Our standard delivery charge is £2.95 and covers as many items as you wish to purchase in a single transaction. Simply add all the items to your shopping basket and select you delivery options and the system will calculate the cost of your delivery for you.
All orders will be shipped as soon as possible - subject to payment authorisation and availability of stocks.
Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
When will my order be despatched?
We offer two levels of service which you can choose when placing your order:
Standard Delivery
Provided that all of the items on your order are in stock we will despatch your order as soon as we can, general within one to two working day but sometimes slightly longer during very busy periods. Where items on your order are out of stock the entire order will ship as soon as all of the items become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Express Delivery
Provided that all of the items on your order are in stock we will despatch your order as a priority, general within one working day. Where items on your order are out of stock the entire order will ship as soon as all of the items become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.
Can I track my order?
As soon as we have packed your order we will send you an email confirming its despatch and the delivery method we are sending it by. Where applicable we will also include the tracking number and a link to the courier's website so you can track your sjipment via their online tracking service.
You will generally have to sign for your delivery so please bear this in mind when choosing your delivery address.
What if my shipment is missing or damaged?
If your shipment has either been received damaged or is missing please contact customer services team immediately on customerservices@kidz-zone.com
or by calling us on 0800 028 4031. For damaged goods we will need proof of the damage so please arrange for your order to be returned to us via a trackable delivery service.
If your shipment does not arrive within 5 days of us informing you of its pending delivery please contact us and we will trace where your order is and if required resend you your order.