Any item may be returned for any reason within 28 days from the date of despatch for a full refund.
What is your Returns Policy?
We hope you will be completely satisfied with any product purchased from Kidz Zone, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery however we extend this for your convenience so any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging intact.
The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason. All goods should be returned via an insured, traceable service to:
Kidz Zone Ltd
32 Springfield Road
Southborough
Kent
TN4 0RB
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.
How do I return items?
Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required).
Returned items must be in their original packaging and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items.
Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.Please make sure goods are securely packaged to avoid damage in transit.
What if an item is faulty?
In the unlikely event that something you have purchased from us is faulty then we will be happy to replace it for you.
If a product you purchased from us is faulty when delivered please contact our customer services team on customerservices@kidz-zone.com
or telephone 0800 028 4031 between 9:00am and 5.00pm Monday to Friday.
Please have your order number ready together with details of the fault and we will then advise you how to proceed.